Mapping a Primary Care Network Digitally

Challenge

A public health body needed a digital map that linked primary care providers and hospitals. Without a shared view, it was hard to see how patients and services moved between them, and harder to coordinate care.

Our approach

We worked with stakeholders across the care continuum, from primary care to hospital services, so the map reflected how care actually works.

Involve the stakeholders. Stakeholders across the care continuum, from primary care to hospital services.
Agree what the map should show. Shared definitions, so every party reads the map the same way.
Link the touchpoints. A digital mapping approach linking primary care and hospital touchpoints.

ClinicsHospitalsEmergency Medical ServicesDiagnostic and Imaging Services

Electronic RecordsHealth Informatics

Primary care providers

Hospital services

What we delivered

A shared digital map linking primary care and hospital services.

Outcome

A shared digital view that supports coordinated services across primary care and hospitals.

Why it matters

Coordinated care starts with a common picture. A shared digital view lets providers and planners see the same system.

Short questions and answers

What is a digital map of a care network?

It is a shared digital view of how care providers connect, from primary care to hospitals. It helps planners and providers see where services link and where they do not, so that gaps in coordination become visible and can be discussed using the same picture.

Why involve stakeholders from across the care continuum?

Each part of the system sees a different piece. Including all of them makes the map accurate and makes people more likely to use it. When providers see their own work reflected, the map is easier to agree on, and easier to keep up to date once it is in use.

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Mapping a primary care network digitally